Cancellation policy
A right of cancellation only applies in the event, subject to the stipulations set out in the cancellation policy, that a customer of TEDATA Gesellschaft für technische Informationssysteme mbH is a consumer within the meaning of Sec. 13 of the BGB [German Civil Code], i.e. the customer must be a natural person, who concludes the legal transaction for purposes which cannot predominantly be attributed to their commercial or independent business activity.
Right of cancellation
You have the right to withdraw from this contract within fourteen days without stating any reasons. The right of cancellation applies for fourteen days from the date on which you or a third party designated by you, who is not the carrier, took possession of the last product.
In order to exercise your right of cancellation, you must inform us, TEDATA Gesellschaft für technische Informationssysteme mbH
Königsallee 45
44789 Bochum
Germany
Phone: +49 234 30703-0
Fax: +49 234 30703-99
Email: info@tedata.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form for this, but this is not required. A notification of the decision to exercise the right of cancellation sent before the expiry of the cancellation period shall suffice for compliance with the cancellation deadline.
Consequences of cancellation
If you withdraw from this contract, we must repay to you all payments which we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest delivery option which we offer as standard), immediately and within fourteen days from the date on which we received the notification of your withdrawal from this contract at the latest. For this repayment, we shall use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; under no circumstances shall you be charged fees as a result of this repayment. We may delay the repayment until the goods have been returned to us or until we have been provided with proof that you have returned the goods, whichever date is the earlier. You must return or deliver the goods to us immediately and in any event within fourteen days from the date on which you notified us of your withdrawal from this contract at the latest. The deadline shall be deemed to be met if you return the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods.
Exclusion of the right of cancellation
It should be noted that the right of cancellation in accordance with Sec. 312 g Para. 2 No. 1 of the BGB does not apply to contracts for the delivery of goods which are not prefabricated and for which an individual choice or stipulation by the consumer is essential for their production or which are clearly tailored to the consumer’s personal requirements. Furthermore, the right of cancellation in accordance with Sec. 312 g Para. 2 No. 6 of the BGB does not apply to contracts for the delivery of sealed audio or video recording or computer software if the seal has been removed after delivery.